Updated: Sep 10, 2019
How we can continue to support you once you have your Equipment?
We know that you will be happy when you decide on a machine and arrange its installation. But then what? At Crown, we understand that you're not the end of your journey with us, and we want to make sure that you stay happy with your machine, which is why our dedicated technicians are here to support you every step of the way. We not only deliver your machine, we plan to ensure that the entire process runs as smoothly as possible and in compliance with health and safety regulations. Our process begins with a visit by an engineer who assesses the water as well as the site & location.
You can expect a timely response within 24 Hours to all queries
We can solve your problems with Over 30 Years’ experience in servicing & maintaining machines
Various options in how to contact us through dedicated e-mail or phone
Expect a personalised experience as we use our own trusted engineers who you can call anytime to guarantee the best service
Honest and Reliable
Total peace of Mind. If we can’t fix it a rental or free on loan machine can be replaced
Installation: In order to ensure that your coffee machine is set up for your individual business, our expert team will deliver and install your equipment on site to help ensure that you can make the perfect coffee quick and easy. As part of our comprehensive installation our technicians will also inspect your site to ensure that the machine is right for your business, and verify that there is enough space and power for it. Our technicians will even provide detailed information about your machine and set up to make you feel comfortable and clear. To ensure you can use your new product before leaving.
Service: If your coffee machine has a hiccup or a problem you just don't know how to solve, it can be incredibly annoying, frustrating and disappointing. We have a team of highly qualified engineers to help solve any difficult problems that might arise. They are just a phone call away. We will help you keep your machine in tip top form and help you create good coffee again. Our team work hard to ensure that you can rely on your coffee machine and avoid costly downtime due to malfunctions or breakdowns. Regular service, filter changes and maintenance help your coffee machine to run smoothly to avoid any major problems. Our technicians can detect any potentially worn components in your machine as well as the build-up of products that can cause a blockages If problems are identified, we will perform the necessary repair work to ensure that your equipment continues to produce excellent drinks. Our technicians will perform repairs on-site to keep your business open. We will provide you with a replacement machine for more complex repairs while your equipment is back at our workshop. Our engineers are always at your disposal to discuss any problems you are concerned about or any work you may feel is necessary.
Customers can call us on: 07748 701 493 Monday - Friday 9am -5pm for advice or questions about machinery. Or, out of operating hours, for a response ASAP e-mail firstname.lastname@example.org