What Does a Day in the Life of a Crown Engineer Look Like?

When you rent a water cooler or coffee machine from Crown, you're not just getting a machine — you're getting a team behind it. Our engineers are out on the road every day, making sure our customers' machines are running exactly as they should. Here's a look at what a typical day looks like for one of them.

Starting the day

The day begins at the office, where our engineers collect their jobs, load the van with the parts and equipment they'll need, and head out to their first call. Most are on the road by 9am.

Machine upgrades

One of the most satisfying parts of the job is helping a customer whose needs have grown. A business that started with a smaller machine might find that as their team has expanded, their original machine can no longer keep up with demand. Our engineers carry out upgrades on site and always provide full training to staff on the new machine — from day-to-day operation through to cleaning.

Fault diagnosis and repairs

Not every call requires a visit. Our engineers offer telephone support to all customers, and wherever possible they'll talk a customer through resolving an issue over the phone rather than waiting for a site visit. This saves time and keeps machines running with minimal disruption. When a visit is needed, engineers arrive prepared — having already diagnosed the issue remotely — so the fix is as quick and efficient as possible.

New installations and trials

We often install machines on a trial basis, giving customers the chance to see how a machine performs in their environment before committing. During a trial installation, our engineers set the machine up exactly to the customer's requirements and provide full staff training. They also offer direct phone support over the trial period so any questions can be answered quickly.

Routine servicing

Regular servicing is one of the most important things you can do to extend the life of your machine and keep it performing at its best. During a service our engineers replace any worn parts, check all internal components and give the machine a thorough clean. It's the kind of proactive maintenance that prevents problems before they happen — and it's included as standard in every Crown rental package.

Always there when you need us

Whether it's a fault, an upgrade, a new installation or a routine service, our engineers are on hand to keep your machine running smoothly. If you ever have an issue with your machine, you can reach our support team by phone or email and we'll do everything we can to get it resolved as quickly as possible.

That's the Crown difference — not just a great machine, but a team that stands behind it every single day.